Episode 3: Patient Support Showdown
- Greg Johnsen
- Oct 20, 2025
- 1 min read
Patient Support Showdown — HUBs, Copays, and Frictionless Starts
Episode 3 zeroes in on the first-fill moment and early adherence—where HUB design, copay policy, and specialty-pharmacy handoffs can make or break momentum. We unpack the essentials of high-performing programs (benefits investigation, real-time PA tracking, FRM support, nurse case management, and digital enrollment) and spotlight where patients and offices most often stall.
You’ll hear how leading severe-asthma brands approach onboarding today, what providers say about enrollment friction, and why time to first dose—often 10–18 days—has become the metric that moves share. We also explore practical ways Lumara could streamline starts without adding risk: single-page digital enrollment, transparent SP assignment, tiered concierge options, and embedded TTFD benchmarks.
What you’ll learn
How HUB, copay, and SP integration shape initiation and persistence
The top delay drivers—and how to design them out of the workflow
Where FRMs and nurse case managers deliver outsized impact
Practical guardrails: compliance, inducement risk, and data stewardship
Featured segments
Frictionless Starts: Designing the HUB That Works
Where Patients Get Lost—and How to Catch Them
Playbook in Practice: KPIs, TTFD, and Office Experience





